The report is based on comparative results of public perception and professional evaluation of the quality of justice and the activity of justice institutions in Armenia, particularly the courts. Attention was also paid to how justice institutions/service providers perceive qualitative features of justice and how they behave when fulfilling their duties and exercising the law.

The results displayed the gaps and shortcomings identified by people, such as lack of trust in legitimacy of the justice system, lack of general knowledge of population about the justice process, concerns on corruption, as well as the issues of independence, accountability, transparency, accessibility and efficiency of judiciary.